Verified Work Quality
We review completed projects through customer feedback and performance records. Quality work stands out consistently across reviews and follow-up assessments.
Business Credentials
Current licensing, active insurance coverage, and clear business registration matter. We verify these directly rather than relying on claims.
What customers consistently report: Contractors who communicate clearly, arrive on time, complete projects within quoted timelines, and stand behind their work. These aren't marketing promises—they're patterns in what people actually experience.
Unresolved Complaints: When we find complaints that weren't addressed—unpaid deposits, completed work that failed quickly, or customers who were ignored—we disqualify those contractors. This is non-negotiable.
Documentation Issues: Contractors without current licensing or insurance, or those who push to work without contracts, create risk you shouldn't take on. We don't recommend them regardless of past work quality.
Communication Gaps: When multiple reviews mention that a contractor disappeared mid-project, didn't respond to calls, or surprised customers with additional costs, that's a clear pattern. We wait for behavior to change before reconsidering.
Warranty Avoidance: Contractors who refuse written warranties or immediately disclaim their work create liability for you. We look for contractors confident enough to stand behind what they do.
Our standard is simple: Would we recommend this contractor to a close friend or family member? If the answer is anything less than genuine "yes," they're not on our list.